Motor Finance Customer Redress Schemes
Is your organisation ready for the biggest compliance communication challenge in a generation?
Motor finance redress is shaping up to be one of the largest customer communication exercises many lenders have ever faced. The firms that come through it well won’t be the ones that react fastest — they’ll be the ones that prepared early.
Our free Operational Readiness Guide tells you exactly what to put in place — and when.
“Motor finance redress schemes are expected to create one of the largest customer communication exercises many lenders have faced — and the challenge is not only regulatory. It is operational.”
The operational reality facing lenders
Tens of thousands of customers to identify and contact
Historic agreements sitting across legacy systems, incomplete records, changed addresses — and every one of those customers needs to hear from you accurately and on time.
A regulatory clock you can’t negotiate with
The FCA will set the deadlines. Every communication must be accurate, traceable and delivered within the timeframe — board-level reputational risk comes with every failure.
Operational burdens most teams have never faced
Data processing, document personalisation, multichannel delivery, returned mail management and ongoing customer enquiries — all running simultaneously, all requiring speed, precision, and capable of standing up to regular scrutiny.
Having the right infrastructure in place is the difference between a controlled programme and one that overwhelms your team. Our free guide shows you how to build it.
“We worked with B&C for over a year sending out large scale comms. In all cases the team were highly professional, detail-focused & solution driven. I’m keeping B&C on speed dial for when I need them again.”
What you’ll discover in the guide
Our Operational Readiness Guide gives you a practical framework for managing large‑scale FCA redress communications — before the regulatory clock starts ticking. Inside you’ll find:
- How to calculate the true scale of your potential customer communications — and why most lenders underestimate it
- The hidden data segmentation pitfalls that cause compliance failures in remediation programmes
- What the FCA timeline really means for your preparation — and the milestones you must hit before a scheme is even confirmed
- How to map the full customer journey so nothing falls through the cracks at any stage of remediation
- The multichannel contact strategy that maximises customer reach while maintaining a fully auditable record
- How to manage returned mail and tracing at volume — without it derailing your programme
- The print and digital coordination model that keeps messaging consistent across every touchpoint
Download your free copy now
“The sheer size of the main mailing and rapidly changing requirements in such a tight timescale led to some interesting challenges — to which you found solutions with a positive, can-do attitude at any time of the day or night.”
Why lenders partner with Black & Callow
for redress communications
Redress schemes combine regulatory scrutiny with operational complexity.
Black & Callow supports financial institutions managing high volume stakeholder communications where speed, accuracy and confidentiality are essential.
With decades of experience supporting complex financial communications and regulatory documentation, we provide lenders with the operational infrastructure required to deliver large scale customer communications programmes efficiently and compliantly.
Our capabilities include:
- around the clock project management, production and distribution
- significant experience in customer redress scheme communications
- highly confidential, data driven document personalisation
- large volume document production, emailing and mailing
- coordinated print and digital communications
- secure handling of sensitive customer information
- rapid turnaround for time critical regulatory communications
- returns management and 100% reconciliations
- world class service, independently accredited by the ICS
“I was extremely impressed by the professionalism of your team. Assignments were delivered ahead of schedule and the team responded to last-minute requests instantaneously.”
Speak to our redress communications team
If your organisation is preparing for potential motor finance redress programmes, early planning can significantly reduce operational pressure later. Let’s talk about how we can help.
Email: hello@blackandcallow.com
Telephone: 020 3794 1720